We at Amber Trading (London) Ltd are committed to maintain the trust and confidence of our visitors to our web site and subscribers to our newsletter. Here you will find information on how we treat data that we collect from visitors to our website, or when someone subscribes to our newsletter.
Visitors to our Website
When someone visits us at www.ambertrading.co.uk, we use a third-party service “Google Analytics” to collect standard internet log information and statistical data of visitor browsing actions and patterns. We do this to find out things such as;
- the number of visitors that visit the various parts of the site;
- how they have reached our site;
- the Country from where they are visiting;
- the device used to visit our site;
- the device’s operating system and browser type;
We analyse this traffic in order to understand our visitors’ needs and to continually improve our site for them. This information is processed anonymously and does not identify anyone. You can find more information on how cookies are used on this website and for an exhaustive list of cookies we collect, please see the Cookies Information section.
Registration to our Website
We use a third-party provider “BigCommerce” to host our website. For more information, please see BigCommerce’s privacy notice. You can browse our website without giving us any personal information. However, there are additional activities on our site that will require you to be registered. For example,
- to view our selling prices as a wholesale customer;
- to receive our updated offers on new products;
- to receive discounted offers on current products;
- when placing orders on the site;
As part of the registration process, we collect personal information. This information is stored with BigCommerce’s Secure Servers. We use that information for a couple of reasons:
- to tell you about stuff you asked us to tell you about;
- to contact you if we need to obtain or provide additional information;
- to carry out our delivery processes on orders received;
- to check our records are right and to check every now and then that you are happy and satisfied;
We do not rent or trade email lists and other information with any other organisation or businesses.
Newsletter Sign Up
We use a third-party provider “MailChimp” to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. For more information, please see MailChimp’s privacy notice.
When you sign up to register, you will be asked to confirm that it was you who has registered. You can update and unsubscribe to our newsletter at any time of the day or night by clicking the “unsubscribe link” at the bottom of any of our newsletter emails received or by emailing us at sales@ambertrading.co.uk
Live Chat and Social Media Widgets
We use and include a Live Chat widget on our website “Zendesk Chat” to offer a quick and convenient way for our visitors to contact us and to help with questions they may have during office hours. To connect to this service, simply type in your message. For more information, please see Zendesk Chat’s privacy notice.
We use Social Media features “Facebook”, “Twitter” and “Instagram” for our visitors to stay up-to-date with our products and services. These features may collect your Internet protocol address, which page you are visiting on the website and may set a cookie to enable the feature to function properly. For more information, please see our Cookies Information section.
Access to Your Personal Information
You are entitled to access the personal information that we hold at any time. Please email us your request at sales@ambertrading.co.uk
Changes to this Privacy Notice
We keep our privacy notice under regular review. Please check back often for any changes made to our privacy notice. This privacy notice was last updated on May 2018.