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Cookies Information

Cookies Policy
This section explains more about which cookies we use, why we use them and the functionality you will lose if you decide you don’t want to have them on your device.

What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other devices when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognised that cookie. Cookies are useful because they allow a website to recognise a user’s device. We use this information to offer you a more personal browsing experience and to enhance your use of the website.

How long are cookies stored for?
Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. If you have ever placed items in your basket, had to leave a site and returned later to find the items still in your basket, this is an example of a cookie in action.

You can find more information about cookies at www.allaboutcookies.org, www.whatarecookies.com and www.youronlinechoices.eu.

Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Performance cookies
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text sizes, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work, we cannot access these cookies, nor can the third parties access the data in cookies used on our site. For example, if you ‘share’ content through Twitter or other social media networks, you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

Can I disable cookies from a website?
It is possible to stop your browser accepting cookies from a particular website. However, disabling cookies from our site will mean you lose a lot of functionality which will have a detrimental impact on your shopping experience and mean that you only have limited access to personalised areas of the site. Without access to the information on these cookies it is difficult for us to analyse the performance of our site. This is essential for us to continually improve our service.

Cookies are an essential part of how a site works and you will need to have cookies enabled to place an order. If you do not wish to enable cookies, you will only be able to browse the site. Learn more about how to disable cookies at https://cookies.insites.com/disable-cookies/

List of cookies we use
The table below lists the cookies we use and what information they store:

Strictly necessary cookies        
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Cookie Name Provider Purpose Type Expiry
__cfduid zopim.com Used by the content network, Cloudflare, to identify trusted web traffic. HTTP 1 year
csrftoken  instagram.com Helps prevent Cross-Site Request Forgery (CSRF) attacks HTTP 1 year
         
Performance / Statistic cookies        
Performance or Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Cookie Name Provider Purpose Type Expiry
_ga BigCommerce / ambertrading.co.uk Registers a unique ID that is used to generate statistical data on how the visitor uses the website.  HTTP 2 years
_gat  BigCommerce / ambertrading.co.uk Used by Google Analytics to throttle request rate  HTTP Session
_gid BigCommerce / ambertrading.co.uk Registers a unique ID that is used to generate statistical data on how the visitor uses the website.  HTTP Session
         
Third-party cookies        
Third-party cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Cookie Name Provider Purpose Type Expiry
__zlcmid BigCommerce / ambertrading.co.uk Preserves users states across page requests HTTP 1 year
rur instagram.com Unclassified HTTP Session
urlgen instagram.com Unclassified HTTP Session
zte# Zendesk Chat / ambertrading.co.uk Saves a Zopim Live Chat ID that recognises a device between visits during a chat session. HTTP Session
         
Unclassifed cookies        
Unclassifed cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
Cookie Name Provider Purpose Type Expiry
__zlcid BigCommerce / ambertrading.co.uk Unclassified HTTP Session
__zlcstore BigCommerce / ambertrading.co.uk Unclassified HTTP Session
AWSALB de08.zopim.com Unclassified HTTP 6 days
beacon_id BigCommerce / ambertrading.co.uk Unclassified HTTP Session
beacon_lnd BigCommerce / ambertrading.co.uk Unclassified HTTP Session
beacon_ratr BigCommerce / ambertrading.co.uk Unclassified HTTP Session
beacon_ref BigCommerce / ambertrading.co.uk Unclassified HTTP Session
beacon_reftyp BigCommerce / ambertrading.co.uk Unclassified HTTP Session
beacon_typ BigCommerce / ambertrading.co.uk Unclassified HTTP Session
beacon_vid BigCommerce / ambertrading.co.uk Unclassified HTTP Session
beacon_vis BigCommerce / ambertrading.co.uk Unclassified HTTP 1 year
fornax_anonymousId BigCommerce / ambertrading.co.uk Unclassified HTTP 10 years
History.store BigCommerce / ambertrading.co.uk Unclassified HTTP Session
landing_site BigCommerce / ambertrading.co.uk Unclassified HTTP Session
lastVisitedCategory BigCommerce / ambertrading.co.uk Unclassified HTTP Session
SHOP_SESSION_TOKEN BigCommerce / ambertrading.co.uk Unclassified HTTP 6 days
STORE_VISITOR BigCommerce / ambertrading.co.uk Unclassified HTTP Session
trustedsite_session BigCommerce / ambertrading.co.uk Unclassified HTTP Session
trustedsite_visit BigCommerce / ambertrading.co.uk Unclassified HTTP Session

 

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