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Returns

Amber Trading is a B2B Wholesale Company and is a trade only website. Hence we generally do not accept returns.

Returns are only accepted provided they are due to missing parts or faulty which should be notified to us in writing within 48 hours after you have received the goods.

If you need to return a faulty product then you have within seven (7) working days after receipt of the items to do so. The returned goods alongwith any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with all their original box, packing and accessories.

RETURNS CAN ONLY BE MADE WITH AN RMI NO. YOU WILL NEED TO CONTACT US BY EMAIL INDICATING THE REASON FOR YOUR RETURN IN ORDER TO OBTAIN AN RMI NO. 

We offer a full refund or replacement provided we are aware of this in writing within 48 hours upon receipt of the goods. Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge (if applied).

Returns with your RMI No. would need to be sent to the following address:

Amber Trading (London) Ltd
RMI No. xxxxxxxx

Unit 5, Staples Corner Business Park,
1000 North Circular Road, London, NW2 7JP
United Kingdom

This returns policy does not affect your legal rights.

Cancellation of Orders 
You are able to cancel your order prior to shipping within 24hours from the date of the order with no cost penalty being incurred and a full credit of your account if monies have already been taken. You can cancel an order by phoning us on +44 (0) 20 8830 8388. This however does not apply to special offer / special orders allocated and ordered specifically for you at the time of your order.      .

A re-stocking fee of 25% on the total order value will apply if you inform us after the time frame specified. Cancellations cannot be made once the goods have been despatched or in transit to you.